Picking things from a long list
One of the trickiest patterns we’re working on as part of Customise My Data is the geography filter.
You’ll often hear the team saying “geography is hard”. It’s starting to become a catchphrase.
But it’s not geography that’s hard. It’s allowing users to browse a long list, with many subcategories and choose the things they need.
One thing per page
During the alpha, we started with a one thing per page approach. This approach is great because it allows you to learn which bits of a design work and which bits don’t.
Research showed us that sometimes users need to search and sometimes they need to browse from a list. They also need to see confirmation of what they’d picked. It’s a circular journey that users need to go round a few times to find everything they wanted. Having the pattern split across many pages was making it feel more difficult.
Don’t reinvent the wheel
With help from Ed Horsford, a designer at GDS (Government Digital Service) I looked across government at services which have similar patterns. I could see the similarities with what we were trying to do.
I combined all the good stuff I’d learnt from these other services, with all the research we’d already done. Then, I created an improved version of the pattern which combined all these things into “one page”.
Combining search, browse and confirmation
I always advocate starting with the one thing per page approach. But there were two reasons why it was a good idea to move away from this approach for this pattern.
- Users see “picking from a long list” as one thing. To match our users’ mental model, we need to combine all these complex interactions into one page. And make it feel simple.
- Our users are quite high on the digital inclusion scale. They can complete tasks on a computer and their digital skills range from basic to confident.
Meeting users’ needs with the new design
The new design works hard to meet many user needs and we (Alison, Damien, Tom and me) are continuing to research and iterate this pattern throughout the Customise My Data beta.
Here are some interesting user needs we discovered along the way:
- Having two search boxes confuses users. We’ve decided to hide the global site search from the ONS website header. We’ve also added clear text (“Search geography”) so the scope of the search is obvious.
- Users need to know what exists at the next level down. For example: if I search Swansea, I need to know which areas are available within Swansea. So, each item in the list has a checkbox to select that area and a text link that takes users down to the next level. This helps users to make a vertical selection (country, region, city). It also allows them to make horizontal selections (all cities in this region).
- Users need to know what they have already selected. And feel confident that their choices have been saved. We’ve added a component that updates as users select each checkbox (don’t call it a shopping basket).
Having a list in the sidebar that updates with changes relies on having two things:
- a large screen
If you have any thoughts, or you’re working on something similar, please get in touch. You can leave a comment or follow Benjy on Twitter.
4 comments on “Picking things from a long list”
Good take on an often unwieldy subject. However, where data be grouped easily or if at all, what kind of approach would you take then? Batch up into smaller lists Or something else?
Hi Benjy. Just to challenge you a bit. Geography, counter to what you say, IS hard. Selecting different levels of geography can change the ‘story’ told by the statistics – there are ‘right’ and ‘wrong’ choices to be made. There are many fallacies not understood, by many, in relation to geography. Geography is not easy, especially not in the UK. Geography is also not just about lists. Often the ‘name’ may not be known by a user so a list is not that helpful on its own. Moreover, names in lists don’t necessarily show juxtaposition or extent. How about something on selecting spatially ….. “this area, and all these ones surrounding it”. That is, what is your research telling you on using a map/spatial selection tool (where the names are provided as part of the output)? PS Also glad you have moved on from one thing on a page and excessive white space…
Thanks for this post Benjy
I can see many situations, in my own line of work (HR software), where this kind of interaction design problem occurs. Though Nick is right, to some extent, I wonder if this is a solution to an incompletely defined problem?
Rich contextual information of the users’ actual need would likely help frame a better start point for ideation. That said, it’s always tricky trying to balance the need to produce designs for specific problems verses working through and codifying patterns that can be reused agnostic of the content.
I’ll follow this post keenly.
Nice to see the geographic shopping basket concept introduced in NeSS in about 2002 is making a return…